Engineering Support

In addition to providing 1st and 2nd line field maintenance services, MMX also provides 3rd and 4th line technical support for our customers. Our services includes: network design, remote network monitoring and surveillance, 24/7 service desk and technical help desk,  hardware support, software management and maintenance, 24/7 emergency on-site support, and network performance analysis and optimisation.

Our specialist engineers have a wide range of experience in designing and supporting fixed, mobile, LAN, WAN, and broadband technologies including: core, switching, transmission (PDH, SDH, DWDM, Ethernet, Microwave, UHF/VHF/DAB radio), access, CPE, telemetry, monitoring, control, and UPS/power equipment.

We have extensively invested in a dedicated demonstration suite with a comprehensive suite of telecommunications equipment across a wide range of technologies which enables us to provide reference equipment to replicate and support customer faults and provide: technology demonstrations, factory acceptance testing, and equipment familarisation and training. Our demonstration suite is also available for hire to support your critical project.

Our engineering support services are also supported by our installation, commissioning, and maintenance engineers as well as our comprehensive logistics services to provide a complete solution to your network support requirements.

Our engineering support services are backed by strategic partnerships with our preferred equipment vendors (NEC, Ericsson, Transmode, Ruckus, RF Datatech, and Keymile) which enables us to call on deep technical support such as software bug fixes, technical updates/bulletins, complex equipment repairs to comprehensively support our customers whatever issues occur.

Please contact us for more information.