We deliver total management of your legacy repair requirement through our efficient repair vendor management team. We will manage your repair vendors to ensure that service levels are achieved and maintained by tracking faulty equipment RMA and warranty returns at serial number level.
We also provide in-house capability to stage, screen, refurbish, repair, and test legacy systems and equipment down to component level. Our multi-vendor, multi-skilled, and multi-disciplined engineering team have the capability to repair a wide ranged of fixed, mobile, LAN, WAN, and broadband technologies including: core, switching, transmission (PDH, SDH, DWDM, Ethernet, GSM, Microwave, UHF/VHF/DAB radio), access, CPE, telemetry, monitoring, control, and UPS/power equipment.
This includes equipment across a broad scope of manufacturers such as: Marconi, Nokia, Siemens, Nortel, Alcatel, Lucent, Ciena, Scientific Atlanta, Eltek, Ericsson, ECI, Juniper, Cisco, DMC, NEC, Fujitsu, Tellabs, and many more.
We operate industry leading service levels which includes rapid 5 day repair turnaround times, low beyond repair and beyond economical repair rates, low repeat return and warranty return rates.
In addition, to our screening and repair capability we offer a wide range of value add services such as fault trend analysis, design modification recommendations, obsolescence monitoring and management, technical component procurement and support, and repair research and development services.
Our service are backed up by our innovative business systems enabling our customers to track repairs via our real-time web portal reporting services and our jeopardy management SLA monitoring application.
Please contact us for more information.